TERMS &
CONDITIONS
Mobile detailing — NJ · NY · CT · PA · Detailing Zone LLC
Policy version: 2026-06-card-on-file · Last updated: June 2026
By submitting a booking request you confirm that you have read and agree to these terms, including the booking review process, cancellation/no-show policy, card-on-file authorization, access requirements, pricing, and photo policy.
1. Booking Request & Confirmation
- Request only: Submitting a booking request does not guarantee an appointment. Cardetail1 reviews location, vehicle condition, service type, weather, access, and availability before confirming.
- Confirmation: Your appointment is confirmed only when you receive a separate confirmation from Cardetail1. Until then, your request is under review.
- Time windows: Arrival windows are estimates. Traffic, weather, prior jobs, parking, and access issues may cause delays.
- Right to decline: Cardetail1 reserves the right to decline or reschedule a booking based on location safety, vehicle condition, hazardous materials, or operational limitations.
2. Card on File
- Required booking security: A card on file is required for every booking request. No charge is made when your card is saved.
- Secure processing: Card information is handled securely by Stripe and is not stored by Cardetail1. Cardetail1 does not see or store raw card numbers, CVV, or full card data.
- When a card may be charged: A saved card may only be charged in accordance with this policy — for cancellation/no-show fees, access fees, or approved service payment where the customer selected and authorized that payment method.
- Customer authorization: By saving a card, you authorize Cardetail1 to charge applicable fees according to this policy. No charge is automatic — charges are reviewed and applied by Cardetail1 staff in accordance with the terms below.
3. Cancellation & No-Show Policy
- Cancellation window: Customers may cancel or request changes before 24 hours before the confirmed appointment without a cancellation fee.
- Late cancellation: Cancellations made less than 24 hours before the confirmed appointment may be subject to a cancellation fee according to the confirmed booking amount and service conditions.
- No-show / denied access: No-show, locked or inaccessible vehicle, denied access, unsafe location, or customer not available at the scheduled time may be subject to a no-show or access fee according to the confirmed booking amount and service conditions.
- Fee range: Where applicable, a cancellation/no-show/access fee may apply, up to 25% of the scheduled service amount or a minimum service/travel fee, depending on the booking.
- Fairness: If weather, emergency, or reasonable schedule conflict occurs, Cardetail1 may offer rescheduling to avoid unfair charges. All fees are reviewed by Cardetail1 staff before being applied.
- No automatic charges: No cancellation, no-show, or access fee is charged automatically. All charges are applied manually by Cardetail1 staff and are subject to review.
4. Payment
- Approved service payment: If service is completed and the customer is not available for on-site payment, Cardetail1 may send an online payment request or charge an approved saved payment method according to the customer's selected payment preference and booking policy.
- On-site payment: Final service payment is collected on-site by card or cash after service completion, unless booking terms state otherwise.
- Refunds: Refunds for completed services are not issued except where Cardetail1 is at fault for a material service failure. Contact us within 24 hours of service to report an issue.
5. Weather & Rescheduling
- Conditions requiring reschedule: Severe weather, unsafe working conditions, limited access, freezing conditions, heavy rain, extreme heat, or lack of suitable space may require rescheduling. Cardetail1 will contact you to adjust the appointment.
- No penalty for weather reschedule: When Cardetail1 reschedules due to weather or unsafe conditions, no cancellation fee applies.
6. Pricing & Final Price
- Starting estimates: Prices shown are starting estimates. Final pricing may change based on vehicle size, condition, pet hair, odor, stains, biohazard, excessive soil, oversized vehicles, distance, tolls, and add-ons.
- On-site assessment: The technician may adjust the final price after assessing actual vehicle condition. Customers will be informed before proceeding with any significant price change.
- Out-of-scope conditions: Biohazard, pest contamination, severe mold, sewage, or structurally unsafe vehicles may require a separate estimate or may be declined.
6a. New Customer Welcome Offer (when enabled)
- Offer: When Cardetail1 enables the welcome offer, eligible new customers may receive 10% off the eligible service subtotal, up to a maximum savings of $40 per qualifying booking.
- Eligibility: One redemption per eligible customer or household. Applies to qualifying residential or specialty detailing packages. New customers only — no prior completed qualifying service.
- Exclusions: Maintenance Detail, Fleet/commercial services, custom quotes, travel fees, tolls, congestion charges, taxes where applicable, gift-card purchases, excluded add-ons, and bookings that already include an approved discount.
- Multiple vehicles: When multiple eligible vehicles are booked in one visit, the maximum total welcome savings remains $40 for the booking — not $40 per vehicle.
- No promo code: The welcome offer is applied automatically when eligible. Customers cannot enter, share, or reuse an internal offer reference.
- Cannot be combined: Unless Cardetail1 explicitly enables stacking in policy, the welcome offer cannot be combined with other promotional offers.
- Server authority: Eligibility, discount amount, and final approved total are calculated by Cardetail1 servers. Displayed estimates may update after review.
- Availability: Cardetail1 may enable or disable this offer at any time. Production availability is subject to Cardetail1 review.
7. Access Requirements
- Customer responsibility: The customer must provide safe, legal access to the vehicle, enough working space around the vehicle, and permission to perform the service at the location.
- Access fee: If the vehicle cannot be accessed at the scheduled time — locked, blocked, moved, or customer unavailable — a no-show/access fee may apply according to the cancellation policy above.
8. Personal Belongings
- Remove personal items: Please remove personal items, valuables, and documents from the vehicle before service. Cardetail1 is not responsible for unsecured personal belongings left inside the vehicle during service.
9. Photos & Documentation
- Service photos: Before/after photos may be taken for service documentation, quality control, dispute resolution, and portfolio use unless the customer requests otherwise prior to service.
- Privacy: Photos are not shared publicly without consent. Cardetail1 may use anonymized service photos for training and marketing unless the customer opts out.
10. Damage & Pre-Existing Condition
- Pre-existing defects: Pre-existing damage, failing clear coat, loose trim, weak paint, cracked surfaces, previous repairs, and heavily worn materials may limit results. Cardetail1 is not responsible for pre-existing defects.
- Vehicle condition risk: During normal detailing, pre-existing conditions such as brittle clips, aging plastics, failing seals, or worn films may become more apparent. These result from the vehicle's existing condition and are not the responsibility of Cardetail1.
11. Customer Consent
- By submitting a booking request, you confirm that you have read and agreed to all terms above, including the booking review process, cancellation/no-show policy, card-on-file authorization, pricing, access requirements, and photo policy.
- Consent is recorded at the time of submission with a timestamp and policy version.
- If you do not agree to these terms, do not submit a booking request.