PRIVACY
POLICY

1. Information We Collect

We collect information you provide when requesting or managing service, such as your name, email address, mobile phone number, service address, vehicle and service details, scheduling preferences, access notes, and communications with us. If you use the first-visit welcome offer, we store the email address you submit so we can confirm the offer and apply it at booking.

We also record booking and service status, consent choices, and limited technical information needed to operate, secure, and troubleshoot our website and customer tools. Payment card details are processed by Stripe; Cardetail1 does not store raw card numbers or CVV.

2. How We Use Information

• Review, schedule, confirm, perform, and support requested detailing services.
• Provide booking, appointment, payment, receipt, rescheduling, cancellation, and service-status communications.
• Maintain customer-facing booking history, prevent fraud or misuse, and meet operational and legal obligations.
• Send transactional SMS only when the customer has expressly opted in to that program.
• Send a first-visit welcome-offer confirmation to the email address you submit in the on-site offer, and optional promotional emails only when you consent.

3. Mobile Numbers & SMS Consent

Providing a mobile number does not by itself enroll you in SMS. The optional booking checkbox covers transactional messages from Cardetail1 about a booking request, appointment updates, reminders, and service-related notifications. It does not authorize marketing or promotional texts, and consent is not a condition of booking or purchase.

When you submit a booking, we record whether the SMS checkbox was accepted or declined. The record may include the booking or customer context, a server-generated timestamp, the consent text version, and the opt-in source or method so we can demonstrate the customer’s choice.

You can withdraw consent at any time by replying STOP. Reply HELP for assistance, or call 551-373-5668. We record opt-outs and suppress subsequent program messaging as required.

4. Mobile Information Non-Sharing

We do not sell or rent mobile phone information. Mobile information and SMS opt-in data or consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile phone and message data to service providers, including Twilio, only as needed to operate, transmit, secure, and support the messaging program. Those providers process the information on our behalf; this service-provider processing is not permission for their own marketing.

5. Service Providers & Required Disclosures

We use service providers to host the website and booking records, deliver email and SMS, process payments, and support security and operations. Depending on the service, these providers may include Netlify, database and infrastructure providers, Resend, Twilio, and Stripe. We disclose only the information reasonably needed for the provider’s role.

We may also disclose information when required by law, to protect customers or the public, or to investigate abuse, fraud, or security issues.

6. Retention & Security

We retain booking, communication, consent, and opt-out records for as long as reasonably needed to provide service, document consent or withdrawal, resolve disputes, maintain security, and meet legal obligations. Retention may vary by record and operational need.

We use reasonable administrative, technical, and organizational safeguards. No online system can guarantee absolute security.

7. Choices & Contact

You may book without agreeing to SMS. You may also contact us to ask about or correct your customer information, subject to identity verification and applicable recordkeeping requirements.

Questions about this policy or the SMS program: call or text 551-373-5668. See also our Terms & Conditions.